Comics Marketing: The Return Of That Retailer

An exact quote from latest email from the retailer who sent out last week’s newsletter:

What will [REDACTED] think about Amazing Spiderman #568 that ships this week??

I know that I am disgusted. Incopetennce has been rewarded. When Peter revealed himself in Civil War our store had a huge influx of “civilians” readers who wanted to read comics again. Theese new customers and long time fans were betrayed by Marvel with their erasing of years of continuity. The books have been terrible. Awful. From what sales data I can locate it appears that Amazing Spider-man’s numbers are up. UP!! Most fans are not enjoying the new status quo, AND the books are selling better. Good Lord.


This was a teaser sent out, presumably, to everyone in the database, linking to a review that ends with:
Not only don’t buy this, but shout out to Marvel you won’t buy it as well. Maybe they’ll find another reset button.

Last week’s lesson was: “Don’t Buy” is a very poor message to send to customers.

This week’s lesson is: If you think sending out emails trashing the products you sell is a good idea, use spell-check, for fuck’s sake.

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Comments ( 49 )

So how long before someone comments that they find bad spelling to be a good quality in a retailer?

Jack commented on Aug 19 08 at 12:32 am

Angry fans and yet the book is selling better. How this makes him unhappy, I just don’t know. Stupid pandas.

carla commented on Aug 19 08 at 12:37 am

Well, ASM actually isn’t selling better. ASM three times a month is selling better than three different Spider-Man books were selling prior to it, though.

Kevin Huxford commented on Aug 19 08 at 12:44 am

The preceding bit was just to demonstrate that the retailer is ignorant in other areas, as well. ;)

Kevin Huxford commented on Aug 19 08 at 12:46 am

You know, this e-mail and the previous e-mail are insanely hilarious if you read them in the voice of The Comicbook Guy.

Wil commented on Aug 19 08 at 12:49 am

No, people will show up and talk about how much they like bad spelling because it shows that he’s keeping it real. He’s overcome with passion.
They will also show up and talk about how much they admire the rather curious use of “civilians.” I mean, I understand what it’s meant to convey - but to a retailer, a customer’s a customer, right? I mean, you can recognize regulars as opposed to new customers. But what the hell kind of treatment does a “civilian” get?

Jim commented on Aug 19 08 at 12:50 am

As a sorta-kinda writer, I think that his ridiculous spelling offends me worse than his other shenanigans.

-M

Matt commented on Aug 19 08 at 2:02 am

Well, this might not be what everyone is looking for, but I think his spelling of “incompetence” is simply precious. I mean, of all the words he could err in spelling, it’s the one that describes him! I think that says a lot!

William Gatevackes commented on Aug 19 08 at 3:25 am

Personally, I’ve got my fingers crossed that this will snowball into the retailer in question snapping like the anchor in Network and telling everyone to throw their comics out of their windows.

KDBryan commented on Aug 19 08 at 5:22 am

Damn it, and Time Magazine just ran that article “Making an Arguement for Misspelling.”

Well played, comics retailer.

Jon Hansen commented on Aug 19 08 at 5:34 am

Most egregious spelling mistake - “Spiderman”. Hyphen, dammit, hyphen!!

Phill commented on Aug 19 08 at 7:01 am

Wow. Bad reviews are borderline IMHO, but explicitly stating “don’t buy this” is just bizarre. Bizarro even.

Juisarian commented on Aug 19 08 at 7:41 am

I hope his shop is called “Don’t Buy This”. That would be awesome.

I think I’m going to go to his shop and buy everything he lists as “don’t buy” just to see if I can break his brain. In fact, let’s all do it in teams for extra winnage.

Paperghost commented on Aug 19 08 at 8:10 am

I just got an email from Old Navy that told me the staff was disgusted with the new denim used to make their boot cut jeans, and that I should not buy it in order to send a message to Gap Corporate.

Phil Looney commented on Aug 19 08 at 8:57 am

This is hilarious. In addition to telling customers not to buy anything, he also misspells incompetent. You just KNOW that his is one of those dark little hole-in-the-wall stores, where the porn is next to the Teen Titans, and the floor is sticky.

Sallyp commented on Aug 19 08 at 8:59 am

Most fans are not enjoying the new status quo, AND the books are selling better.

One of these things is not like the other …

Todd commented on Aug 19 08 at 9:08 am

Amazing how many word processing programs they sell these days without a spell checker. I had no idea that was an add-on.

Bill D. commented on Aug 19 08 at 9:35 am

The only criticism I’ve seen about the new status quo is that there was no reason to unmarry Spider-Man. Otherwise, most of the opinions I’ve seen are positive and I tend to agree (give or take). So that’s another one he got completely wrong.

Just keeps getting worser and worser (sp?).

Siskoid commented on Aug 19 08 at 9:43 am

My understanding is that Marvel doesn’t allow returns of unsold books. If that’s correct, the only way to really send a message is for this guy to stop ordering them. If he can’t get his customers to stop buying “crappy” books by telling them to stop, he should just not carry the books he doesn’t consider worthwhile. Shoppers really respect a retailer that refuses on principle to stock what they want. And don’t try to tell me they’ll go elsewhere–who could abandon a store that works so hard to protect them from themselves?

By the way, Kevin, I’m local–feel like giving out any hints? Because I’m stumped.

david z. commented on Aug 19 08 at 12:24 pm

The town the shop is located in is the title of a Death Cab For Cutie song from We Have The Facts And We’re Voting Yes.

Kevin Church commented on Aug 19 08 at 12:28 pm

A local, Chicago-area chain recently pointed out in their newsletter that they are advising all of their customers to drop all of the Batman R.I.P. tie-ins since they’re not really necessary to the story. Now that’s a sales job.

Jason commented on Aug 19 08 at 12:28 pm

The joke’s on him, since ASM #568 is far, far stronger than any issue Slott has written to date, and has dynamite JRJR art, and should lure the fans on the fence back to the fold quite easily.

Dan Coyle commented on Aug 19 08 at 12:58 pm

Man, it must suck to sell stuff you don’t believe in all day long. I bet crack dealers feel the same way. “Here it is. No, no, don’t buy it. It’s terrible for you! Okay, so that’s $30. No, I don’t have change, what are you, thick?”

alice commented on Aug 19 08 at 1:32 pm

You think this boils down to teh sense of entitlement that has poisoned our country? People run red lights because they should be able to go. They hurt folks that are some kind of obstacle to what they want. These two store owners are angry because they aren’t getting precisely the product they feel they deserve.

McSheffrey commented on Aug 19 08 at 2:54 pm

I just followed that link about spelling errors but couldn’t finish because the laziness in culture it signifies pissed me off too much. The most I came away with from reading it was that Smith and Bovill are fukking mohrawns.

McSheffrey commented on Aug 19 08 at 2:57 pm

Man, idiocy abounds with retailers. Sure, tell your customers that the BATMAN R.I.P. tie-ins do not, in fact, tie-in. But tell them to drop? Ugh.

And Dan Coyle? I don’t think this retailer will let a good ASM book get in the way of his misspelled rage. ;)

Kevin Huxford commented on Aug 19 08 at 3:01 pm

The awesome just keeps coming from this retailer.

Hey, maybe next week he can tell his customers to start boycotting ALL the Marvel books. That’ll teach them!

Kristina Wright commented on Aug 19 08 at 5:56 pm

Nice to know a local retailer is telling people not to buy crap product. In an economy like this it takes some stones to tell people not to buy. My only problem is that he doesn’t provide any alternatives. There is nothing from Fanta, D&Q, Oni, Top Shelf, or any other decent publisher of comics to buy?

How about at least suggesting the recently Zot collection. There are hundreds of books not named Bat, Super, Spider or X, those books don’t need someone to champion them but someone to say hey maybe this does suck. But not giving an alternative makes it seem moronic.

Josh Fitzpatrick commented on Aug 19 08 at 7:15 pm

Does this sound like that kind of store?

Kevin Church commented on Aug 19 08 at 7:40 pm

So he’s opinionated, and he feels his opinions are worth more than sales. More power to him.

Fortnight commented on Aug 19 08 at 8:29 pm

More power to him? No. More money to him? No.

Again, comic book retailers are just that: retailers. People who sell things. It’s not a public service, it’s a profit-making enterprise. I don’t get why this is so hard to grasp, and why telling customers NOT to buy the product you sell is not a smart strategy.

David Campbell commented on Aug 19 08 at 8:51 pm

And, once again, the fact that people can’t see what a maroon this retailer is just goes to prove that we get the comics industry we deserve.

Dorian commented on Aug 19 08 at 9:02 pm

It’s become even worse than just telling people not to buy his product. He’s also complaining that the stuff he doesn’t like is selling too well, which starts to move toward directly insulting his clientèle. If my local shop owner were to start emailing me me about how bad my taste in comics was, and how dumb I was for liking things which he doesn’t, I’d start looking for a new shop.

Based on this guy’s methods of advertising, I’m actually glad that the guy who runs the local shop in my area doesn’t read comics.

Ryan Jones commented on Aug 19 08 at 9:07 pm

I like how this guy builds up his credibility by telling his customers not to buy a particular comic book and then totally sells out by then stocking that particular comic in his store.

I mean, maybe I’m wrong and he only sells comic books he likes. I would admire that while shopping at some other comic store with a wider selection.

Tim commented on Aug 19 08 at 9:30 pm

NOW I know what this reminds me of:

http://www.youtube.com/watch?v=5xillqqt0Y0

(Okay, maybe just the first part. Though the latter would be amusing if reinterpreted for comic books.)

Evan Waters commented on Aug 19 08 at 11:17 pm

Oh man, Evan. Thank you for reminding me about that!

Kevin Church commented on Aug 19 08 at 11:26 pm

The basic point - “it is stupid to tell a large group of potential customers not to purchase an item that you have placed in your inventory” - does not need any elaboration.

The “integrity” card that people keep returning to should be addressed a little bit, though. As far as I can tell, these “opinionated” “no-bullshit” reviews are coming from the same retailer who is currently advising customers to purchase Wolverine #47 and Uncanny X-men #266 - not because they are full of wit and verve, but because they are “good investments.”

So the idea of warning people off of Amazing Spider-Man - it’s not because that’s just not how they swing.

Jim commented on Aug 20 08 at 1:18 am

Yeah, fuck people who express their opinions! They should all be lined up and shot, hung from the lampposts, each and every last one of them. And of course anyone who misspells and word or makes a typo is a complete and total idiot, because intelligent people could never possibly do such a thing. Seriously, though, you’re all dicks, and you should be ashamed of yourselves.

yousuck commented on Aug 20 08 at 3:17 am

“Yeah, fuck people who criticize other people’s opinions! But you’re all dicks for expressing yours!”

I’m fairly sure no one here’s trying to restrict the retailer’s freedom of speech. They’re merely expressing how counterproductive and poorly thought out his expression, in this case, is. It’s kind of like this scene in Annie Hall :
http://www.youtube.com/watch?v=OpIYz8tfGjY

Brian commented on Aug 20 08 at 3:42 am

Yeah, fuck people who express their opinions! They should all be lined up and shot, hung from the lampposts, each and every last one of them. And of course anyone who misspells and word or makes a typo is a complete and total idiot, because intelligent people could never possibly do such a thing. Seriously, though, you’re all dicks, and you should be ashamed of yourselves.

*choke*

Kevin Church commented on Aug 20 08 at 10:51 am

This seemingly idiotic retailer must have a reason for this. Beside the spelling, which I couldn’t give a high-pitched fart about, he must know what he’s doing.

I mean, he’s in the business. He has a shop. He sells books. He has a newsletter. He cannot be a noob who was just given a comic shop yesterday.

I would love to join in on the finger pointing and flagrant insulting grade school style, because I agree that he his doing a disservice to himself, but I can’t without all the facts.

Since I will never in my life listen to Death Cab For Cutie on purpose, even if I was offered money and dinner, could one of you figure out and tell me where this guy’s shop is located?

I’ll call and ask him WTF is he doing. Then, I can report back here. Then we can make fun of whatever his answers will be.

Filth Flarn Filth commented on Aug 20 08 at 10:57 am

While I tend to think that this guy has not found the best forum for his thoughts about the books he sells, I do think that comics criticism has become a key component of the comics shop experience. It seems like a dumbass move to tell people not to buy something that you are trying to sell, but perhaps it also simultaneously invites folks to your store to decide for themselves if the criticism is valid, to debate the merits of the criticism itself. People get excited when someone tells them that their favorite character’s books suck and this guy may be setting up his shop as a place where you can come in and have these debates about various comics nonsense. I don’t read the spider-book in question but now I’m curious as to why this guy would implore me not to give him money for it, so I may have to take a walk by the shop and flip through it. If anything, he’s succeeded in getting me into the store, and I might end up seeing something that I would actually like to buy while I’m there, like Youngblood or this month’s copy of Wizard.

J commented on Aug 20 08 at 11:03 am

J, you’re overcomplicating things. He’s using his retail newsletter as his personal whine-box to the customer base, not as a marketing tool.

Kevin Church commented on Aug 20 08 at 11:07 am

I guess I’m just trying to figure out/rationalize why this phenomenon exists in the comics industry. As a comics fan, I like to hear people’s opinions about the books that I buy and it’s nice when someone’s thoughts justify my reasons for not buying a book. Comics shops are often more like a place where we come in to exercise our egos, to be judgemental, to display our supreme knowledge of continuity. I think a lot of comics consumers want that kind of environment while others find it embarassing to be a part of. We should call them Comics Clubs instead of Comics Shops.

J commented on Aug 20 08 at 11:35 am

As Evan Dorkin said, nobody ever thought “Hey, I’ve got a lot of shoes! I’m going to open up a shoe store!” Comics needs more retailers and fewer hobbyists.

Kevin Church commented on Aug 20 08 at 1:50 pm

“why this phenomenon exists in the comics industry.”

It’s not just the comics industry. As the above clip shows, it happens in the music industry, and also in the books industry, restaurants, art galleries, theater companies… anywhere people try to make their hobby their business, but still treat it as a hobby. And as long as they’re happy “doing what they love” while barely making margins, or even losing a little money each year, then they can get away with atrocious business practices for years (and then don’t understand why they lose all their business to the “big corporate chains” that do crazy things like stock what their customers like and make profits).

It’s not just on the retail end either. Plenty of small publishers (that I have worked for) are just guys with money who thought “wouldn’t it be fun to run a newspaper?” without actually caring about making books that people want to buy. It’s a shitty way to run an industry.

Steven commented on Aug 21 08 at 11:55 am

It’s his business. He can run it how he sees fit and suffer the consequences of his own decisions. He’s responsible for those decisions, and I don’t think he would deny that responsibility.

So…what’s the problem? He doesn’t do things the way other people do them? Fine, but he’s still in business. If he’s operated this way for a while and still done well enough for himself, and if he’s satisfied, then who cares?

Fortnight commented on Aug 22 08 at 2:14 am

Maybe I’m using this retailer as an example of what not to do without actually caring about his business one damn bit? I work in marketing. I think about retail all the time. I think about the message that our industry distributes internally and externally. When I see something like this, I feel like it should be pointed out. That’s why I posted it on my blog.

Kevin Church commented on Aug 22 08 at 2:21 am

I found the website for the comics retailer/hobbyist being dissected here. He uses the word ‘civilian’ there as well. I guess he must be involved with the military or he just really likes Sgt. Rock.

me commented on Aug 25 08 at 12:40 pm

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